FAQ

It’s about 52 inches long x 35 inches high x 24 inches wide at the handlebars. You can personalize the height and width of the handlebars, so your bike’s dimensions might vary a bit.

We’ll ship your bike via UPS Ground as soon as possible after your order — usually within 24 hours.

If you live in California, your bike might arrive as soon as one day after shipping. If you’re on the East Coast, expect arrival in 4-5 days.

The Lightning e-bike is powered by a 250-watt rechargeable battery. 
The battery takes about 2-3 hours to recharge.

The bike can travel an average of 20 miles on a single charge, with the assistance of the motor.

On flat terrain, the motor can reach speeds of around 15 miles per hour — so you easily can keep up with your friends.

Too fast? You can adjust max speed and power settings down to whatever you’re comfortable with.

The bikes are tested and certified to 16 CFR §1512, the United States Consumer Product Safety Commission standard for bicycles.

Yes! The electric assist is designed to keep the ride smooth and fun, even when the road climbs.

Stay tuned—we’ll be sharing videos of the Lightning e-bike taking on some real-world hills soon!

Yes! The stabilizer wheels can be removed without tools for easy storage or transport while you’re on the go. 

Here is some guidance from ADA.gov:

People with disabilities may use a variety of mobility devices based on their needs. In the ADA regulations, powered options as diverse as golf carts, Segways, and even ATVs are referred to as other power-driven mobility devices, or OPDMDs.

Businesses and government facilities must consider the following factors when deciding whether another powered option can be used:

• Type, size, weight, dimensions and speed of the device
• Pedestrian traffic in the facility
• Design and operational characteristics of the facility, which can include:
• Indoor or outdoor facility
• Square footage
• Furniture placement and density
• Storage availability
• Legitimate safety requirements for operation
• Risk of serious harm to environmental, natural, or cultural resources
• Conflicts with federal land management requirements

After considering these factors, an agency or business might establish a policy that:

• Requires users to operate devices at the speed of pedestrian traffic
• Identifies locations where devices cannot go
• Provides instructions for going through security screening (if necessary)
• Indicates if storage is available for the device

If a person with a disability enters a business or government facility using a cart or other powered option:

• You may be asked to provide “credible assurance” that the device is used because of a disability.
  A business or government facility must accept any of these types of credible assurance:
• A valid, state-issued disability parking placard
• Other state-issued proof of disability
• A statement from the person that the cart or other powered option is used because of a disability, unless the person is observed doing something that contradicts this statement
• A business or government facility may not ask about the nature or extent of someone’s disability. This is also true if someone is using a wheelchair or other manual mobility aid.